PA E-ZPass locations include full-service customer centers, self-service kiosks at turnpike service plazas, and approved retail stores across the state. Drivers in Pennsylvania can visit these spots to buy a transponder, open an account, make a payment, or fix a billing issue. The main PA E-ZPass customer service center sits in Harrisburg, and smaller regional offices handle limited tasks in New Stanton and King of Prussia.
Knowing which location fits your need saves time and gas. A retail store at Giant Eagle or Wegmans sells starter kits. A service plaza kiosk lets you drop a cash payment. A full-service center handles account disputes and transponder swaps. Each type of PA EZPass location serves a different job.
Types of PA E-ZPass Locations
PA E-ZPass locations fall into three main groups. Each group offers different services, and knowing the difference keeps you from wasting a trip.
Full-Service Customer Service Centers
Full-service centers are run by the Pennsylvania Turnpike Commission. Staff members open new accounts, swap broken transponders, take payments, and resolve violations. The Harrisburg office is the main hub. Smaller regional offices in New Stanton and King of Prussia handle limited services, mostly administrative work.
Self-Service Kiosks at Service Plazas
Self-service kiosks sit inside or next to PA Turnpike service plazas like Sideling Hill, South Midway, and Bowmansville. These unstaffed machines sell E-ZPass On the Go starter kits and accept cash payments for existing accounts. They do not handle account disputes or violation appeals.
Approved Retail Sales Locations
Approved retail stores sell EZ Pass On the Go starter kits only. Giant Eagle, Wegmans, AAA branches, and certain pharmacies carry these kits. Retail staff cannot help with account problems, balance issues, or violations.
| Location Type | Services Offered | Payment Methods |
|---|---|---|
| Full-Service Center (Harrisburg) | Account setup, payments, violations, transponder swaps | Cash, check, card |
| Self-Service Kiosk | Starter kit purchase, cash top-ups | Cash only |
| Retail Store (Giant Eagle, Wegmans, AAA) | Starter kit purchase | Card, cash (store policy) |
PA E-ZPass Customer Service Center in Harrisburg
The Harrisburg office handles nearly every EZ-Pass task. It is the only full-service center in Pennsylvania that processes account changes, payment plans, and violation appeals in person.
- Address: 300 East Park Drive, Harrisburg, PA 17111
- Phone: 1-877-736-6727
- Hours: Monday–Friday, 8:00 a.m. to 6:00 p.m. (closed on weekends and state holidays)
Wait times run shortest before 10:00 a.m. on weekdays. Bring your photo ID, transponder number, and current vehicle registration to speed up the visit.
Regional PA Turnpike Offices
The PA Turnpike Commission runs two regional offices outside Harrisburg. These offices focus on Turnpike operations and not every EZ Pass task is handled there.
Western Regional Office (New Stanton)
Located at 2200 North Center Avenue, New Stanton, PA 15672. This office handles administrative questions for western Pennsylvania drivers. Call the Harrisburg line first to confirm if a trip is worth it.
Eastern Regional Office (King of Prussia)
Located at 251 Flint Hill Road, King of Prussia, PA 19406. This office covers the eastern part of the state. Account setup and violation resolution must go through Harrisburg.
| Regional Office | Address | Best For |
|---|---|---|
| Western (New Stanton) | 2200 North Center Avenue, New Stanton, PA 15672 | General Turnpike questions |
| Eastern (King of Prussia) | 251 Flint Hill Road, King of Prussia, PA 19406 | General Turnpike questions |
PA Turnpike Service Plaza Kiosks
Service plaza kiosks work for two jobs only: buying an E-ZPass On the Go starter kit and adding cash to an existing account. These machines run 24 hours a day at most plazas, and the cash-only rule catches many drivers off guard.
service plazas with EZPass kiosks include:
- Sideling Hill (mile marker 170, eastbound and westbound)
- South Midway (mile marker 147)
- Bowmansville (mile marker 289)
- Peter J. Camiel (mile marker 304)
- Highspire (mile marker 350)
Kiosk stock changes. Drivers should call the PA Turnpike or check the service plaza page before driving out.
Approved Retail Sales Locations in PA
Retail stores sell E-ZPass On the Go starter kits, which include a transponder and pre-loaded amount. The kit activates once you mount the transponder and drive through a toll.
approved retail sellers:
- Giant Eagle (most locations)
- Wegmans (select stores)
- AAA branches (members and non-members)
- CVS Pharmacy (select locations)
- Walgreens (select locations)
Retail staff cannot process payments, resolve violations, or update account info. Head to a full-service center for those tasks.
How to Use a Self-Service E-ZPass Kiosk
The kiosks are simple but the cash-only rule trips people up. Here is the basic process:
- Drive into a PA Turnpike service plaza and park near the kiosk.
- Select your transaction: buy a starter kit or add funds to an existing account.
- Enter your transponder number or scan the barcode on your current account statement.
- Insert cash (bills only, no coins or cards).
- Wait for the receipt and the transponder (if purchased).
Keep the receipt. It is proof of payment if a toll posts to your account late.
PA E-ZPass Service Center Checklist
Showing up unprepared is the top reason for repeat trips. Bring the right papers and your visit goes fast.
- Photo ID (driver’s license or state-issued ID)
- Transponder number (printed on the device or listed in your online account)
- Vehicle registration for every car on the account
- Payment method (cash, check, or card based on the center’s rules)
- Violation notice (if disputing a toll)
Other Ways to Handle E-ZPass Tasks
Most EZ-Pass tasks can be handled without driving to a service center. The online portal at the official PA Turnpike website lets drivers open accounts, add vehicles, make payments, and update payment methods any time of day. The mobile app adds mobile-friendly access for balance checks and account alerts.
Phone support at 1-877-736-6727 runs during the same hours as the Harrisburg center. Mail payments can be sent to P.O. Box 67676, Harrisburg, PA 17106, with the account number written on the check.
Pennsylvania Toll Roads Accepting E-ZPass
EZPass works on every toll road and bridge in Pennsylvania. The Pennsylvania Turnpike (I-76, I-70, I-476), the Delaware River Port Authority bridges, and the Pennsylvania Turnpike extensions all accept the transponder. Out-of-state E-ZPass accounts from other states also work on PA roads thanks to E-ZPass interoperability.
PA E-ZPass Office Hours and Contact
Use these details to reach PA EZPass by phone, mail, or in person.
- Official Website: https://www.paturnpike.com/
- Customer Service Phone: 1-877-736-6727
- Harrisburg Office Hours: Monday–Friday, 8:00 a.m. to 6:00 p.m.
- Harrisburg Address: 300 East Park Drive, Harrisburg, PA 17111
- Mailing Address: P.O. Box 67676, Harrisburg, PA 17106
FAQ
These questions cover the most common PA EZ Pass location topics. Each answer gives clear, direct steps for drivers who need quick answers.
1. Where is the main PA E-ZPass customer service center?
The main PA EZPass customer service center sits at 300 East Park Drive, Harrisburg, PA 17111. It runs Monday through Friday from 8:00 a.m. to 6:00 p.m. and handles account setup, payments, transponder swaps, and violation disputes. The phone line at 1-877-736-6727 reaches the same office.
2. Can I buy an E-ZPass at Giant Eagle in Pennsylvania?
Yes. Most Giant Eagle locations sell the E-ZPass On the Go starter kit. The kit includes a transponder pre-loaded with a set amount. Retail staff cannot register the transponder to a personal account or handle payments. Account setup happens online or at a full-service center.
3. Do PA E-ZPass kiosks take credit cards?
No. PA Turnpike service plaza kiosks accept cash only. Bills in small denominations work best. Drivers who need to pay with a card should use the online portal, the mobile app, or visit the Harrisburg customer service center.
4. How long does a PA E-ZPass transponder take to arrive after signup?
Online account setup usually ships a transponder within 5 to 7 business days. Starter kits bought at retail stores work right away. Standard transponders mount to the windshield with adhesive strips. Activation happens automatically after the first toll.
5. Can I pay a PA E-ZPass violation at a service center?
Yes. The Harrisburg customer service center takes violation payments and processes appeals. Bring the violation notice, photo ID, and any supporting documents like a lease agreement or proof of sale. Regional offices in New Stanton and King of Prussia do not handle violations.
6. Does E-ZPass work on every toll road in Pennsylvania?
EZPass works on all Pennsylvania toll roads, including the Pennsylvania Turnpike system, the Delaware River Port Authority bridges, and the Beaver County Expressway. Out-of-state EZPass accounts from New York, New Jersey, Delaware, Maryland, and other member states also work on PA toll facilities.
7. What is the E-ZPass PA replacement transponder cost?
A replacement PA EZ-Pass transponder costs around $10 to $15 for a sticker tag and $25 to $35 for a hard-case transponder, depending on the model. Account holders can order replacements through the online portal or pick one up at the Harrisburg office. Damaged units from normal use are replaced for free during the warranty period.